Just got my bike today & bike man put it together. Took it home, locked the frame & now cannot for the life of me unlock it. I cannot get that little silver ball to move. Is there a knack to this?
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Just got my bike today & bike man put it together. Took it home, locked the frame & now cannot for the life of me unlock it. I cannot get that little silver ball to move. Is there a knack to this?
Hi Rosalie
Thank you so much for your kind words and we're happy you were able to get your bike up and running!
If you have any other questions, please let us know.
Tony
Hi Tony, thank you for following up. My bike is up and running and I'm happy as a clam!
Your customer service is excelllent by the way.
Hello Rosalie
Tony from ZiZZO Bikes. We've been working together to take care of your bike. I want to address your question in the forum, so if anyone else experiences your same issue, they'll know what to do.
A "sticky" secondary lock can various causes. Typically we would have the customer fill out a warranty claim form attaching as many images as they feel would best help describe what is going on (https://zizzo.bike/pages/zizzo-warranty-claim). After we receive the form, we will follow up with a call or any email.
Once we are able to identify the cause, we will come up with a solution that will get you back up and running in a timely manner.
If you have any questions, you can always reach out to us at 1-800-346-6360 or info@euromini.bike.
Tony