I just received my Urbano the other day....while going through the checklist, I noticed the stem button looks like it's kinda stuck? Like, I cant even "push" down the red button; it doesn't engage whenever I flip the latch lever.
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Hello Camilla Thank you for ytour post and we are sorry to hear about the difficulties with your bike's stem lock. When you are able to, please contcat our Customer SErvice Team at 866-788-2202 or support@zizzo.bike. I also see that you are local! Another option is a quick visit. If you like, you can schedule a visit with this link: https://outlook.office365.com/owa/calendar/ZiZZOBikes@zizzo.bike/bookings/ Looking forward to hearing from you! Tony